ITEC Youth

Supporting Our Young People

ITEC Youth was established in 2011 by ITEC Group Australia’s Managing Director, Lynn Walker; to provide child protection and residential care homes in Northern Territory and Queensland.

Now operating under the umbrella of ITEC Group Australia, ITEC Youth has grown to provide services in Queensland, Northern Territory and New South Wales with a view to expand further nationally.

Key contents:

Child Safety

ITEC Youth supports some of the most vulnerable children and young people through our range of child and youth services


How we help

ITEC Youth provides Residential Care to help maintain stable and safe environments for young people, Emergency Accommodation for the most vulnerable, and Outreach Support via the My Life My Story Outreach Program.

Keep scrolling to find out more.

Residential Care

Residential Care provides safe and stable environments for children and young people with complex needs to thrive.

ITEC Youth delivers Residential Care in North Queensland (Cairns, Innisfail, Atherton, Townsville & Mt Isa) for children and young people that cannot live at home. Our expert team provides trauma-informed, culturally responsive supports for children and young people in placements of up to 4.

Case Planning is a collaborative process between Child Safety Officers, the young person and ITEC Youth. It is our priority that young people are at the centre of decision-making and have their voices heard.

Eligibility – children and young people subject to statutory intervention. Referrals for this service can only be made via the QLD Department of Child Safety, Youth and Women.

Girl walking

Emergency Accommodation


ITEC Youth’s Emergency Accommodation model “Our House” provides emergency accommodation (up to 7 days with provision for an extension of up to 3 months) to 4-8 young people at any one time.

Our House supports young people with complex support needs who are subject to a Child Protection Order, Assessment Order or Care Agreement.

Our House targets young people that have exhausted all other placements. The model was designed to provide young people with a place of safety and to support the young person to transition to an alternative model of care, independent living, or reunification with family. The shelter provides young people with a safe and homely environment to access nutritious meals, shower and bathroom facilities, a warm bed and a highly trained, compassionate team of staff who provide care, guidance, and nurturing.

Our House is accessible to young people referred between the hours of 4pm to 9pm each day. The service is closed to young people between the hours of 9am and 4pm each day, however, triage response is available during this time for young people presenting with known high-risk behaviours or vulnerabilities such as substance misuse, suicidal ideation, medical or health concerns and mental health issues.


Children and young people 14-17 years with no other placement options.

Referrals can be made via Child Safety After Hours Service Centre or Queensland Police Service (QPS).

Outreach Support

As part of the continuum of care, ITEC Youth developed the My Life, My Story Outreach Program.

My Life, My Story supports young people who are self-placing and not connected to an approved placement. ITEC Youth delivers Outreach Case Management and In-Home support, determined in relationship with the young person’s care team. The aim of My Life, My Story is to ensure young people have a consistent point of contact during times of uncertainty and to set them up for success throughout the Transition to Adulthood.

Our team of Intensive Case Managers and Youth Outreach Workers support young people during the transition between placements, work collaboratively with other Residential Care providers to best support young people, attend call outs to reduce the need for QPS response and on-call supports as a stop gap for young people who self-place or change placements after-hours.

The program provides support that is focused on addressing individual needs as identified by Child Safety Officers, through the implementation of person-centred activities and structured programs.

Eligibility – children and young people 9-18, determined by Child Safety to have complex to extreme support needs and are subject to Child Protection Orders, Care Agreements or Youth Justice Orders.

Girl walking away

Casework Support Program


The Casework Support Program (CSP) delivers socio-cultural and welfare-focused services to complement the offence-focussed case management undertaken by Youth Justice NSW (YJNSW) to address offending behaviour.

ITEC Youth delivers the CSP in Newcastle, Lake Macquarie, Port Stephens, Lower and Upper Hunter regions. Our expert team provides outreach casework responses to young people being supervised by YJNSW in the community, transitioning from custody into the community and young people with a Youth Justice Conference (YJC) referral.

Goals are developed to address the criminogenic risks/needs that are identified as a result of the YLS/CMI-AA (Youth Level of Service/Case Management Inventory – Australian Adaptation) assessment conducted by YJNSW. These are negotiated and mutually agreed upon by young person, the young person’s family or carers, ITEC Youth CSP Case Manager and YJNSW Case Worker.

Eligibility – young people with a current supervised order or YJC referral. Referrals for this service can only be made via NSW Department of Communities and Justice, Youth Justice NSW.


Family Group Conferencing

Family conference

ITEC Youth is an approved provider of Family Group Conferencing (FGC), administered by NSW Department of Communities and Justice.

FGC allows families, extended family and other significant people to be involved in the planning for children where there are child protection concerns.

The intention of FGC s to be family-centred, strengths-based, culturally-sensitive and to empower families to protect and support their children.

The support of our skilled FGC Facilitators is offered to families to provide information, resources, resolve disputes and make significant decisions at various points in a child protection intervention.

Referrals for this service can only be made by a Community Service Centre (CSC) – NSW Department of Communities and Justice, or non-government organisations funded by NSW Department of Communities and Justice.

General enquiries:

Rent Choice Youth

ITEC Youth is an approved partner of Rent Choice Youth, administered by NSW Department of Communities and Justice.

Rent Choice Youth is an early intervention measure to reduce Youth Homelessness in NSW.

Approved young people pay only 25% of their weekly income plus 100% of any Commonwealth Rent Assistance, the rest is paid by the NSW Government directly to the real estate agent.


  • are 16-24 years old;
  • Australian Citizen or Australian permanent resident;
  • motivated to work or engage in study/training;
  • willing to engage with a support provider, such as ITEC Youth and;
  • are on a low income or are receiving a payment from Services Australia (prev. Centrelink)

Click here for more information - Rent Choice Youth | Family & Community Services (

To enquire for yourself, on behalf of a young person or are a real estate agent, please contact: